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I guess this quote reveals that I am really old – who the f\u2026 is Fleetwood Mac? \ud83e\udd28 But I want to use this line in a different context.<\/span> [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" I guess this quote reveals that I am really old – who the f\u2026 is Fleetwood Mac? \ud83e\udd28 But I want to use this line in a different context.If you are in a management position, do not expect to hear the truth! People will be reluctant to give critical feedback and voice there honest opinion, […]<\/p>\n","protected":false},"author":3,"featured_media":366,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[24],"tags":[],"class_list":["post-365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategy"],"yoast_head":"\n
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<\/span>If you are in a management position, do not expect to hear the truth! People will be reluctant to give critical feedback and voice there honest opinion, if it is opposing or against the flow.<\/span>
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<\/span>I have been leading organizations with several hundred people. I asked my team the simple question: \u201eIf something we do is seen as terribly wrong, do you expect the worker from the line to walk into our offices and tell us?\u201c The clear answer to that was \u201eNo.\u201c<\/span>
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<\/span>But what can you do about it? There is many options:<\/span>
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<\/span>\ud83d\udca1 The probe in the ground! – My assistant was a production worker herself in the past and held very good relations to the people. She was my \u201eprobe in the ground\u201c. She never revealed her sources, but I encouraged her to tell me where things went wrong, so that I could react.<\/span>
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<\/span>\ud83d\udca1 Gemba! – This Japanese word means \u201ethe real place\u201c and is used in the lean world for being right at the place where the work is done. I have done \u201eGemba walks\u201c together with my works council – and while I saw challenges I did not see before, they learned that the mood in \u201ethe real place\u201c was not at all that bad.<\/span>
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<\/span>\ud83d\udca1 Do it yourself! – As the general manager of a production company, I blocked one afternoon and evening each month to work a late shift in one of the teams. Honestly, I was not of much help most of the times, but I earned the respect and the trust of people and I would get a much more realistic picture of how things run.<\/span>
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<\/span>\ud83d\udca1 Create room for feedback! – Meet people from all levels of the organizations without their bosses. I organized lunches with the employees. It was not only interesting, it was also fun. Furthermore, we turned the formal employee gathering from a boring slideshow into an interactive meeting with a fun quiz and open question rounds.<\/span>
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<\/span>Ultimately, we should create a culture of openness and trust where people speak up. But this takes a lot of effort and time.<\/span>
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<\/span>Give me your honest feedback!<\/span><\/p>\n